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Senior Manager, Business Transformation

About RelationEdge, a Rackspace Company
As a Platinum Salesforce Implementation Partner, RelationEdge is focused on implementing technology solutions that are simple to use and provide powerful information that drives our clients' business. Our methodology is based on business process engineering and optimization, employing a Process First, Technology Second?? approach to solving business problems. RelationEdge's passion for helping clients better market, sell, and service their customers is essential and what has distinguished us from competitors.
Position Summary
RelationEdge is hiring a full-time Senior Manager of Business Transformation for our team to play a key consultative role in providing ongoing best practices to clients by best translating clients' business processes to the Salesforce.com platform. The Senior Manager of Business Transformation will analyze and understand client's current business process, identify gaps, areas of opportunity, and design future state improvements through modeling techniques. Lead key accounts as a trusted advisor to executive stakeholders as well as be responsible for business development and growth of overall account.
Responsibilities
The Senior Manager of Business Transformation identifies opportunities to leverage the Salesforce platform to complement the client's re-engineered business processes and will be responsible for, but not be limited to the following:
Grow and upsell business development opportunities to key accounts with a definable sales target
Lead and manage large and complex accounts from the standpoint of delivery
Lead discovery sessions using various methods including, but not limited to the following: interviews, document analysis, requirements workshops, surveys, client on-site visits, business process descriptions, use cases, scenarios, and data analysis for business improvements
Assist in defining required features and mapping Salesforce features to client business processes
Stay up-to-date on Salesforce technology and common AppExchange tools
Establish and build a rapport with clients throughout the project lifecycle to identify areas of future business
Manage anywhere from 5-20 team members on one project and ensure the success of the overall project(s)
Understand client's current business process, identify gaps, areas of opportunity, and design future state improvements through modeling techniques
Identify opportunities to leverage the Salesforce platform to complement client's re-engineered business processes
Gather client needs/areas of improvement and translate them to business requirements with associated functional test cases; translate from business stakeholders to engineering team
Seek opportunities to rationalize, standardize, and automate business practices
Demonstrate strong listening, analytic, and process mindset
Lead discovery sessions with Executive Leadership teams and/or stakeholders
Increase productivity through the reduction of non-value added activities, standardization, and automation
Prepare deliverables including, but not limited to the following: Business Process Engineering reports, Requirements Matrices, Test Cases, Process Flow Charts, Gap Analysis Reports, and Business Process Roadmaps
Design customized solutions and execute the solution by leveraging SFDC and other toolsets
Collect, analyze, and reformat notes to be transcribed for Statements of Work (SOWs)
Analyze client's current business processes
Identify opportunities to leverage the Salesforce platform to complement client's re-engineered business processes
Act as a liaison between Client and RelationEdge Technology team
Demonstrate understanding of business drivers and how they influence the Salesforce design
Assist in defining required features and mapping Salesforce features to client business processes
Manage task-level budget/scope to ensure client success and project profitability; tactfully work with clients to address out of scope requests and use client account manager to re-align expectations or seek additional scope/budget
Be able to logically present deliverables that provide recommendations to clients not only on Word or PPT but face-to-face with clients
Pre-sales responsibilities will include the ability to listen and gather requirements as well as provide input to SOWs and/or client discovery sessions/sales meeting
Take a consultative approach to provide ongoing best practices to clients by best translating clients' business processes to the Salesforce.com platform
Act as an Engagement Manager on large scale and/or complex projects
Required Skills & Experience
First and foremost, a passion for Salesforce and helping businesses succeed is a must!
10+ years of Management Consulting experience
Engagement and/or Program Manager background
5-7 years' exposure/experience in technology
May proven ability to lead SDLC processes
Must be able to lead engagements with multiple work streams
Internally leading engagements or being a stakeholder for projects that are $1MM plus
Leading projects or engagements or teams with more than 5 plus people
Excellent client facing skills
Strong client deliverable skills, specifically PowerPoint
Ability to travel up to 50%
Bachelor's degree required; MBA is a plus


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