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Sr. Systems Engineer (REMOTE) - Government Services

Rackspace is seeking a Sr. Systems Engineer to join our team full time in our Government Services department in one of our office locations (Texas, Virginia, or New Jersey) or Remote Work From Home with travel for exceptional candidates.
PRIMARY RESPONSIBILITY:
Responsible for making architectural design decisions in our environment, solving technical problems and making educated improvements to the system, and is expected to identify and advise on potential pitfalls that we may experience and suggest alternatives that may better serve the stability and security of our hosted platform.
Supports and maintains network communication and solutions using the Linux Platform.
Responsible for solving complex technical issues which can include OS level, web server, database server, applications server, DNS, SMTP, or other software issues.
Technical responsibilities include problem identification, systems architecture design, hardware/software specification and/or design, and implementation.
SCOPE:
Applicants filling this position would be expected to keep abreast of current technologies and new versions of existing software solutions, be mindful of security implications at both an application and network level, understand how to manage disk I/O and memory usage, and how to evaluate and implement hot fixes or patches.
KNOWLEDGE / SKILLS / ABILITY:
Excellent knowledge of MIS objectives and strategies.
Excellent technical knowledge in technology methodologies, design, and implementation.
Excellent analytical and design skills at multi-product/multi-environment level.
Aware of business issues as they impact overall project plans.
Strong communication and interpersonal skills.
Able to resolve problems in a timely manner.
Basic Knowledge of HTTP required.
General Knowledge of Puppet, Back-ups, Caching, CDN, Cluster management, Firmware, HTML, Linux Shell Scripting, OS/DISTR, OSPF/IOS, Role Servers, SMTP/Mail Relays, SQL query writing/troubleshooting, SSL Certificates, Sys Design, and Web servers.
Advanced knowledge of Kernel, Packet Management, Advanced scripting language, Auth/ Directory services, DBA, HA, Kernel, Networking, Packet analysis, Security, Storage, System Optimization, Leadership, and Patching required.
Advanced knowledge of FTP and Web Scripting required.
Expert knowledge of Hardware, Load balancing, Performance Monitoring, and DNS required.
Experience with Storage technologies combined with VMware virtualization tools and concepts.
Public Cloud experience is a plus; AWS, Azure, Google Cloud Platform.
JOB COMPLEXITY:
Responsible for complex architectural design and development of hardware, software, and networking systems.
Analyzes systems and determines business requirements.
Ensures completeness and compatibility of the technical infrastructure to support system performance.
Requires leading-edge skills in the latest areas of new technology.
Mentors lower level engineers or administrators, and demonstrates the ability to own large subsystems with a high degree of accountability.
Assists Manager to identify gaps in training and process.
Reviews and approves technical documentation.
Ability to diagnose and fix the most complex server and system-wide issues.
EXPERIENCE / EDUCATION:
High school diploma or equivalent required.
Bachelor's degree in Computer Science or equivalent experience.
Usually requires 6+ years of information systems design/architecture experience with a minimum of 3-4 years working in the Rackspace environment or equivalent FANATICAL customer support work place.
RHCE certification or equivalent is required.
Experience with Storage technologies combined with VMware virtualization tools and concepts.
Public Cloud experience is a plus; AWS, Azure, Google Cloud Platform.
At the manager's discretion equivalent experience may substitute for the degree requirement.
Some lifting up to 20 pounds required.
PERSON SPECIFICATION:
Must be able to pass a Public Trust background check at hire.
Must be a U.S. Citizen.
May require further DOD security clearance.
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