VP, RCM Account Management (GA, TN or CA)

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
The VP, RCM Account Management is responsible for leading a team of Senior Client Executives (SCEs) whose focus is to maximize the value realization and other financial objectives for a specific set of CHC products/solutions. This leader is responsible for developing and maintaining a Client Experience Team that ensures collaboration and coordination with the horizontal regional account leaders, Business Unit Leaders, Sales Teams, and all internal partners. The incumbent will leverage the team to provide a collective "voice of the customer" to the aligned BU in support of but not limited to areas such as how effectively the client is utilizing the solutions, assessing training and re-training needs, identifying add-on/up-sell opportunities to enhance the solution. The incumbent's team will support the product and service owners regarding new product features that tie to multiple client needs or pain points, capacity planning and overall client satisfaction. This leader will need to uncover and act on the competitive environment in their accounts as well as provide insights on competitors that are compiled, analyzed and competitor plans provided to marketing and product.
Customer Retention - 80%
Annual revenue baseline measure
Renewals are a core part of the revenue retention baseline
Customer Growth - 20%
Organic sales closed within account management baseline
Account management needs to be "lead" source of closed sale
Cross selling is a significant portion of the growth metric
Strategic planning across the entire book of business for a designated product/solution set, retention and growth. Accountable for defining and owning strategic account planning and deployment across the entire range of the specific products and services owned by the General Managers (GM's) supported by the incumbent. Focus areas include but are not limited to:
Driving expansion of assigned accounts based on the financials contained in the three-year Long-Range Plan.
Serving as the single point of contact responsible for specific internal and external oversight of provider market channel for Change Healthcare's payer products and solutions with retention and growth of the product lines as the primary objectives.
Acting as the client's advocate within CHC to ensure the client receives the appropriate amount of attention and added value. Develops long-term relationships with assigned clients, connecting with key business executives and stakeholders.
Working with budgets and clients' success matrix and having P&L ownership.
Ensuring strategic collaboration and coordination with the horizontal VPs and/or AVPs, Business Units, Sales Teams, and all internal partners to guarantee the best overall client experience.
Facilitating the meeting of the key leader counterparts to deepen the overall relationship. Involves CHC resources from the SLT to service delivery teams as needed to problem solve, collaborate and/or otherwise ensure client performance objectives and expectations are met.
Becoming an expert on the client's business in the context of the overall health care industry.
Understanding how the client differentiates itself in markets and creates client value and how the CHC portfolio can support/maximize their differentiation.
Overseeing regular joint strategic account planning and business reviews (roadmaps, innovation, etc.) and tactical activities (governance, performance objectives, critical milestones) to ensure client needs and expectations are met. Proactively and continually assesses, clarifies and validates short term needs and long-term client objectives. Directs client to solution development efforts to address client needs.
MINIMUM JOB Qualifications
Education / Training:
BS degree
Master's degree preferred
Business Experience:
10+ years of experience in healthcare working with providers
7-10 years of experience in strategic account management or strategic consulting role with a proven ability to achieve growth, retention and cost targets
A minimum of 7 years people management experience preferred
Specialized Knowledge / Skills:
Ability to demonstrate thought leadership in Healthcare across multiple channels and become a trusted advisor to senior technical and business decision makers
Understanding of complex sales cycles at strategic level
Adaptive, collaborative, expedient and driven
Customer centric with the ability to adjust plans and actions to meet changing market and/or customer needs
Ability to develop and deploy the strategy that drives customer partnership, revenue growth and retention
Candidates need to possess the ability to impact and influence customers and partners with a high degree of autonomy, energy, flexibility and the drive to create real and measurable business results
Strong interpersonal skills
Demonstrated ability to excel in a highly matrixed environment
Ability to manage multiple competing priorities
Leadership Competencies:
Strategic thinking: capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues.
Driving results: results-oriented style with a high degree of analytical ability and proven problem-solving skills.
Leading change: ability to thrive and quickly adapt to change, leading others through change in a dynamic, fast-paced industry and work environment.
Leading people: ability to manage a team, recruit and retain top talent, build consensus, and rally members to achieve results. Ability to gain insights through relationships with front-line and mid-level personnel.
Collaborating and influencing: effectively builds strong relationships and partnerships within and outside of the company. Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with all levels of team members, including front-line and mid-level personnel. Able to effectively navigate within a matrixed corporate structure.
Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with front-line and mid-level personnel.
Working Conditions:
Environment ? Office environment/remote office
30% - 70% travel required
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Commitment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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