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(Geisinger Network/PA) MANAGER FIELD SERVICES

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
Manager, Operations E&E
Location: Wilkes-Barre, Danville or Scranton, PA - "home" hospital will need to be Geisinger Wyoming Valley in Wilkes-Barre, Geisinger Medical Center in Danville, PA, or Geisinger Community in Scranton, PA. This person will then need to be present at each location during the week as needed (Geisinger Wyoming Valley, Geisinger Medical Center, Geisinger Bloomsburg, Geisinger Community, and South Geisinger).
Schedule: Monday-Friday, 40 hours per week. Will be expected to fill in for outages/PTO as needed (including weekends and holidays).
Travel: Heavy travel between Geisinger locations each week.
Millage Reimbursement: Yes, from home hospital to other locations.
POSITION SUMMARY
The Manager, Operations is responsible for effectively managing operations and delivering a high level of customer service to a specific facility or multiple facilities within a geographic region. Reporting to the Director, Operations, this role is responsible for leading a team of Resolution Specialists to ensure the highest level of customer service possible to assigned accounts. This role works collaboratively with field leadership and with other leadership across Change Healthcare.
KEY RESPONSIBILITIES
Operations 70%
Team Leadership 30%
RESPONSIBILITIES
Operations
Leads a team of Resolution Specialists responsible for providing high quality client focused services by using knowledge of local, state and federal program requirements to efficiently maintain and update general applicant information to support client applications.
Responsible for ensuring the quality and quantity of claims taken and ensures that claims are submitted / resolved timely. Ensures that claim status is documented appropriately in the system.
Review inventory reports and ensure all actions are taken accurately and provide employee feedback
Responsible for reporting and metrics for assigned territory. Provides recommendations based on reporting.
Ensures the appropriate coverage is available within assigned area
Monitors and fosters ongoing communications with government agencies regarding the status of claims
Manages all customer relationships in accordance with Change Healthcare policy and federal/state regulations.
Team Leadership
Fosters teamwork by actively encouraging team members to work together and by setting the right example
Proactively manages change by demonstrating the ability to support innovation and organizational changes needed to improve the organization's effectiveness
Manages team performance setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
Communicates effectively and ensures that information is passed on to others who should be kept informed.
Develops others by demonstrating the ability to delegate responsibility and to work with others and coach them to develop their capabilities. Ensures that all staff receives the training necessary to be successful.
Works with the team members on development planning and provides growth opportunities within Change Healthcare as appropriate
When staffing needs arise, partners closely with Talent Acquisition to interview and hire the best talent.
Builds collaborative relationships by developing, maintaining, and strengthening partnerships with others inside or outside the organization who can provide information, assistance, and support
MINIMUM JOB QUALIFICATIONS
Business Experience:
Resolution Experience and Medicaid Follow up is a Must
5 years experience in one of the following areas: Healthcare management, social
services, or related government agency.
People management experience preferred
Minimum of one year experience as a Resolution Specialist preferred
Education / Training:
Bachelor's degree required in Social Work, Psychology, Nursing or relevant field
SPECIALIZED KNOWLEDGE / SKILLS
Strong communication skills with a wide variety of audiences
Excellent customer service skills
Ability to demonstrate decisiveness and judgment in a wide range of situations
Basic mathematical knowledge and understanding of budgets
General knowledge of Microsoft Office
Strong follow up and organizational skills
Ability to work collaboratively within a team
Thorough knowledge of SSA/SSI disability, as well as other federal financial assistance programs and state and local government programs
Working Conditions:
Environment ? field hospital and/or office environment
Travel Requirements ? Some travel may be required (up to 75%)
Schedule Requirements ? May include days, evenings, weekends and holidays
Physical Requirements ? Sitting, standing, walking, and using key board.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Commitment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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