Product Specialist, Adam Matthews

We are looking to hire a Product Specialist to join our expanding Quartex team.
Adam Matthew's new Quartex platform, is designed to facilitate archives' management and open access publishing of our digital assets. This is an exciting time to join our creative team as we grow our customer base in the US while developing both the team and platform further.
The role:
You will work closely with the sales and technical teams to support with customer demonstrations as well as acting as the technical resource in responding to customer questions. Consulting with the archive, digital library and wider heritage industries community to help define user needs, workflows and functionality.
Essential Job Functions & Responsibilities
Main Duties include:

  • Showcasing the Quartex platform to potential customers across the Americas region by conducting demonstrations of features and functionality both on site and remotely.

  • Representing Adam Matthew and the Quartex product at conferences, seminars and other events across the Americas.

  • Soliciting regular feedback from Quartex customers and raising and reporting proposed platform revisions and improvements, in response to comments received.

  • Contributing to development of the product roadmap and understanding planned new features and functionality.

  • Making a substantial contribution to development of the Quartex user community through webinars, social media, conference attendance and presentations, and engagement with the archive sector.

  • Recognising and reporting sales opportunities both within and beyond archival users.

  • Actively seeking to resolve customer support issues in a timely and constructive fashion; travelling, when necessary, to offer on-site support to Quartex customers.

  • Communicating, as and where necessary, with external service providers, beta partners and customers.

  • Championing the Quartex product and communicating and showcasing to existing and potential users functionality embedded in new product releases.

  • Contributing to updates and testing of Documentation.

Additional Duties

  • Contribute to market research of competitor platforms.

  • Be aware of new technologies and products on the market.

  • Develop an understanding of the range of digital technologies employed in the library and archive sector.

  • Work with the marketing team to help to develop promotional opportunities and user cases.

  • Represent AM in a positive and professional manner to external parties, including Quartex customers, suppliers, and members of the scholarly community.

  • Contribute to the Company's social media objectives.

Company Description:

SAGE Publications is an independent international publisher of journals, books, and electronic media. Known for our commitment to quality and innovation, we are a world leader in our chosen scholarly, educational, and professional markets.

Our highest priority is to make any contact you have with SAGE‚€”whether as a book author, a journal editor, a contributor to one of our journals, a customer, or a reader‚€”a pleasant and rewarding experience.

SAGE's publishing philosophy is based on three principles:

Relationships ‚€” We depend upon the experience and expertise of the authors, editors, learned societies, colleagues, and vendors with whom we work.

Vision ‚€” We focus on anticipating and delivering what our customers want.

Excellence ‚€” We are committed to quality in all that we publish and in all that we do.

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