Account Director

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.
We are currently looking for an account director to be a part of our Sales team in North America.
Location: Northeast, US (Remote?Chicago, IL preferred)
Experience: 5+ years' successful track record in complex solutions-selling and prospecting roles
Aggressively pursue new logo relationships and build pipeline for new business opportunities
Identify, develop, and grow business opportunities to meet customer needs and sales quota objectives
Work with our partner network and channel team to recognize and capitalize on new opportunities
Build long-term customer relationships and provide important, measurable benefits to customers' businesses
Work with the delivery teams to ensure continuing customer satisfaction and to develop areas of additional revenue
Deliver high quality customer presentations to VP and C-level audiences
Work with the marketing and product development teams to determine future product direction, based on current and future customer needs
Navigate accounts, create and execute strong close plans
Create, maintain and execute on a account / sales plan and forecast accurately in a volatile SaaS environment
Must-have qualifications and skills
Four-year college degree required
Sold to customer service departments
Experience of selling contact center solutions to business and IT leaders
Sold customer experience software
Successful track record in digital communications
Preference given to having sold knowledge management software
Sold software used in website deployments
Sold to marketing or eCommerce departments
Experience in small company environment or ability to adapt to a small company
Strong VP and C-level relationships in a variety of industries
Sold SaaS solutions
Ability to identify unique sales opportunities from initial meetings, understand a technical discovery process
Ability to co-create solutions with prospects and customers that provided measurable ROI and customer referenceability
Self-starter, highly motivated, and able to work independently in a virtual team setting
Proven hunter with ability to close new logo business opportunities
Proven ability to navigate accounts and creat and execute on strong sales and account plans
Proven track record exceeding annual sales quotas in the range of $1.5M?$2M
Good-to-have qualifications and skills
Should be a hunter, not a farmer
Selling experience in contact center solutions / omnichannel solutions
Should have ideally worked in call/ contact center environments
Should be able to travel to other offices of eGain and customer offices
Five plus years of experience in selling Enterprise Application Software in a direct quota bearing role
To apply
Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.

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