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Director - Implementations

Overview
This position provides overall direction and project management for multi-product implementations. The Implementations Director functions as the strategic leader between the client and CareCentrix implementation teams to ensure a smooth and coordinated deployment. This is an individual contributor role.
Responsibilities
Direct and manage multi-product implementation projects from beginning to end including planning through project post-mortem.
Define project scope, risks and deliverables that support implementation projects
Ensure client business goals are defined and achieved in collaboration with senior management and stakeholders
Create and management of project plans with internal and client implementation team
Plan and schedule project timelines and milestones
Maintain and update implementation project plan through project lifecycle, report out project status on a weekly basis
Identify and manage project dependencies and critical path
Effectively communicate and coordinate project expectations to team, clients and leadership stakeholders in a timely and clear fashion
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Proactively identify and manage changes in project scope, identify potential crises, devise contingency plans and escalate as appropriate
Oversee project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
Manage and mitigate Implementation project risks
TRAVEL REQUIRED: 30%
Qualifications
Bachelor's Degree or minimum 7 years performing and/or managing Client implementation projects
Minimum 7 years in Healthcare Industry
Experience in a client facing role
Ability to effectively manage multiple implementation projects and individuals simultaneously
Ability to understand and manage client expectations
Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
Demonstrated ability to react to project adjustments and alterations promptly and efficiently
CareCentrix maintains a drug-free workplace in accordance with Florida's Drug Free Workplace Law.



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