DevOps Support Engineer - US and EU (Remote)

The Engine Yard Services & Support team is responsible for assisting the ever growing number of Engine Yard customers with expert advice on deploying, managing and scaling Ruby on Rails or PHP applications. Our customers, which include some of the largest Rails and PHP sites on the web, expect timely, knowledgeable, thorough, double-checked, well-researched and accurate responses and service.
You have experience building and deploying Ruby on Rails or Docker Based Applications.
You are familiar and have experience with a majority of technologies in our stack https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack
You are detail-oriented and have excellent verbal and written communication skills.
You are a troubleshooter at heart and enjoy diving in the deep end, figuring things out, and solving problems.
Linux skills. You will spend a large part of your day over ssh to our slices and servers. You must be at home on the command line.
Ability to work remotely 8:00 AM to 5:00 PM (EST or PST) and some weekends.
You have deployed and managed high-volume Web Based applications.
You have existing expert knowledge of at least a handful of our stack technologies: https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack
Basic knowledge of DNS, CDN, load balancing, firewalls, VPNs, SMTP, SSL, etc. €” all the things that make the web work.
Interested in Deis and containers
You are able to multitask and prioritize multiple incoming requests without freaking out and/or dropping one of the balls.
You consider yourself well rounded, enjoy learning new things, and can pursue answers/ solutions on your own.
You are ready to step up your skill set and work with some of the brightest minds in Ruby and Rails and Containerization.
Experience matters as you will be expected to aid expert developers. That being said, the ability to learn, adapt and to communicate well are the top requirements of the job.

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